Terms of return

La Modeuse grants its customers a period of 30 days from receiving the order to change their mind and return it without any particular justification.

Returns with Mondial Relay (10 to 15 days).

1. Request a return Log in to your customer account, go to "My Orders" section, select the concerned order and click on "Make a return" and follow the instructions on screen.
2. Print your return label Download your return label by clicking on the link below or log into your "My Returns" section.
3. Prepare your return package in the original packaging Pack the returned items according to the instructions provided.

   CAUTION : Do not tape the shoebox. Place the shoebox in a cardboard box or other packaging.
   Any returns with a taped shoebox will be refused.
   Returns will not be accepted if the returned items are visibly used, damaged or incomplete.

4. Drop off the package at your local pick-up point for shipping. Find a pick-up point near me.

   CAUTION : Returning orders placed on partner sites is at your charge or according to the partner's policy.

1. Original packaging. All items must be returned in their original, undamaged packaging as they were sent to you. Items must not have been used or washed.
2. Protecting your return. Please note: shoe boxes should not be used directly for shipping, they must be packed.
3. Parcel deposit proof. The customer must imperatively keep the parcel deposit proof, otherwise, in case of loss, no refund will be issued. Packages that do not respect the above conditions and / or that are returned by the Post Office will be systematically refused

We will refund returned items, less any promotional charges, within 14 days of receipt of the return package. The refund will be made to the credit card or Paypal account used to pay for the order. In the case of payment by gift card, you will be credited again.

Delivery charges will not be refunded.

For all orders placed on the Lamodeuse.com website after 1st August 2024, a €3.95 contribution to return costs will be deducted from your refund.

For reasons of hygiene, underwear cannot be returned. In this case, Lamodeuse.com is entitled to refuse reimbursement of the said product.

If the Customer does not return the correct product, Lamodeuse.com will send an email inviting the Customer to collect the product at his/her own expense within one month of the date of the email. After this period, Lamodeuse.com will consider itself the owner of the product. Lamodeuse.com would like to remind you that the offence of fraud is punishable by law (article L313-1 of the penal code). Similarly, it is an offence to draw up a certificate stating materially inaccurate facts or to use an inaccurate or falsified certificate (article 441-7 of the French Penal Code).

In the event of receipt of a return parcel whose contents do not comply with the return request or whose items do not comply with the return conditions mentioned above, Lamodeuse.com reserves the right to refuse reimbursement and to take all corresponding recovery action against the Customer.