Terms of return

Return delay

La Modeuse grants its customers a period of 30 days from receiving the order to change their mind and return it without any particular justification.

Free return via mondial relay

Free returns with Mondial Relay (10 to 15 days).

  1. Request a return Log in to your customer account, go to "My Orders" section, select the concerned order and click on "Make a return" and follow the instructions on screen.
  2. Print your return label Download your return label by clicking on the link below or log into your "My Returns" section.
  3. Prepare your return package in the original packaging Pack the returned items according to the instructions provided.

    CAUTION : Do not tape the shoebox. Place the shoebox in a cardboard box or other packaging.
    Any returns with a taped shoebox will be refused.
    Returns will not be accepted if the returned items are visibly used, damaged or incomplete.

  4. Drop off the package at your local pick-up point for shipping. Find a pick-up point near me.

    CAUTION : Returning orders placed on partner sites is at your charge or according to the partner's policy.

Refund Policy

  1. Original packaging. All items must be returned in their original, undamaged packaging as they were sent to you. Items must not have been used or washed.
  2. Protecting your return. Please note: shoe boxes should not be used directly for shipping, they must be packed.
  3. Parcel deposit proof. The customer must imperatively keep the parcel deposit proof, otherwise, in case of loss, no refund will be issued. Packages that do not respect the above conditions and / or that are returned by the Post Office will be systematically refused

Refund terms and conditions

We proceed to the refund within 14 days upon receiving the package back, using the same payment method as the one used to purchase the order.

If the customer returns the entire order, the shipping costs will also be refunded, unless the customer has chosen a delivery other than Mondial Relay. Express delivery being a proposed additional service, the shipping fees will be refunded up to the standard delivery charges, i.e. 5,95€.